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IVR keeping line open

@RichE wrote: As anybody come across this, calls in to and outgoing the pbx work fine on analouge (sangoma a200) they hang up when the caller hangs up, on SIP the IVR stops when then caller hangs up...

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IVR keeping line open

@Stewart1 wrote: Confirm that on an incoming analogue call, Asterisk really does disconnect when the caller hangs up. Usually, the called extension would also hang up, which would cause Asterisk to...

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IVR keeping line open

@RichE wrote: Analouge lines work fine, when the caller hangs up the card does. The problem is when the inbound call is directed to an IVR for an out of hours message, when the caller disconnects the...

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IVR keeping line open

@Stewart1 wrote: IMO it's unlikely that the problem is directly related to the IVR.Please make a test call to an analogue incoming line, and route the call to an extension. Have the caller hang up,...

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IVR keeping line open

@RichE wrote: Stewart1 I have tried your suggestion and the card is not detecting hangups on a normal call, have you had experience in this as i have tried everything on the sangoma website. Read full...

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IVR keeping line open

@dicko wrote: If you use the Sangoma installation script, then for low level diagnostics:- http://wiki.sangoma.com/troubleshooter-boards-pri-inbound-issue might help. For general setup:-...

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IVR keeping line open

@RichE wrote: Tried all the disconnect supervison tips i can find, Sangoma A200 works fine hanging up when a caller hangs up on a normal call, but we have introduced a IVR for out of hours. When the...

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IVR keeping line open

@RichE wrote: Just to add as i have just tried it, if a caller hangs up whilst the IVR is playing its message the disconnection tone is not pick up and keeps the line open. The disconnection tone is a...

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IVR keeping line open

@gravityeps wrote: Hi. Did anyone get a resolve to this? I am having exactly the same issues. Please let me know. Thanks Read full topic

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IVR keeping line open

@RichE wrote: We got BT to up the caller disconect time Read full topic

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IVR keeping line open

@gravityeps wrote: thanks I'm on the case now. Incredibly difficult to talk to the right person! Read full topic

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IVR keeping line open

@RichE wrote: Reported it as a fault, then do it straight away while your on the phone Read full topic

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